You can find plenty of web hosting companies out there, but the majority of them are resellers that have minimal resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll receive through this particular method of communication may vary based on the supplier - a few of them provide you with dedicated telephone support, others offer general and customer support only because some matters are more time-consuming and it's much easier to be resolved with a support ticket, especially when the situation has to be escalated. Nonetheless, it's good to find that you can contact your hosting provider because there're various small problems which can be resolved easily and in a very timely manner through a call, not mentioning that you'll be able to get more info for the services before you become a customer.
Phone Support in Web Hosting
Because we have live phone support 14 hours daily, you're able to call us and talk to one of our customer support representatives to find out more about the Linux web hosting that we offer and ensure that our servers match the system requirements for your sites before you purchase anything. For your benefit, we now have phone numbers on three different continents and you are able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you're already an existing customer, you'll be able to give us a call about general and billing matters, or even about some technical ones. In case the problem is strictly technical or it needs longer time to investigate, you will have to employ our ticketing system, that will enable both you and our tech support crew to monitor the information supplied by either side.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs per day as part of the support services for every single semi-dedicated server package that we offer. Due to the fact that some issues are more difficult and time-consuming, you may need to open a support ticket in case you experience such an issue, still for all of your billing, general or small-scale technical issues you can always phone us and we'll help you right away to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you can find out whether you can host your websites on our leading-edge cloud platform or you're able to get any other general info about our semi-dedicated services. We now have local numbers in the USA, Great Britain and Australia along with an international number, therefore you can call the one that is nearer to where you live.