If you’ve ever got any enquiries associated with the hosting service or you encounter a problem with your websites, you will have to touch base with the hosting provider’s tech support team. It may not make any difference how quickly they will respond if you have a general inquiry, but a problem like an ill-implemented app update, for instance, may result in your website becoming broken or invisible online. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be out of order. If you offer services or goods online, any downtime will affect your site badly and you can lose existing or prospective clients. Many web hosting providers, particularly resellers, reply to support tickets and e-mails within twenty four hours, but in the digital space that is way too long, since visitors will rarely return to a website that isn’t functioning properly for extended intervals.
One-Hour Response Guarantee in Web Hosting
In case you are using one of our Linux web hosting
and you have a question or come across a certain complication, you can get in touch with us 24-7-365 by submitting a customer support ticket or by sending an e-mail and we guarantee that you will get an answer in no more than one hour. If the issue can be resolved, we’ll do it before we respond to you, whereas in case there is something that you have to do on your end, we will supply you with all the needed information – what workable solutions to try, what settings to check, and so on. Normally, you will obtain an answer within less than thirty minutes, which suggests that waiting for hours or even for more than a day to receive assistance is something impossible. Our 60-minute response guarantee applies to any inquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
package from us, you can take full advantage of our stunningly fast support service. You’ll obtain an answer to any ticket posted from the web hosting Control Panel or email sent to our tech and customer support team in less than one hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. It often takes far less time to investigate and fix a problem. We will supply you with more details in case the solution involves something that has to be done on your end. If you touch base with us during weekends or public holidays, the response time will be the same and considering the fact that our support team will be at your disposal 24/7, you will receive instant assistance for any billing, technical or general issue regardless of what time of day or night it is.