If your website hosting company supplies live chat support, you're able to speak to a representative live and learn useful information or get an issue resolved in a timely manner. The advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with access to the world wide web, which means that you won't pay any charges when you're in another country or state. In addition, it will be a lot quicker to copy and paste details such as domain names, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The live chat is also a much quicker solution to contact the web hosting company's support team compared to using a ticketing system. Last, but not least, in case some situation requires a bit more time to be dealt with, you can do something else entirely while you wait for guidance on the live chat, therefore you will not waste time - something that is not possible if you are on the phone.