A ticketing system is the most widely used correspondence channel that web hosting companies offer to their customers. It’s usually part of the billing account and is the most effective way to resolve a problem that requires a certain period of time to investigate or that needs to be escalated to a system administrator. In this way, all responses provided by either side will be kept in one location in the event that somebody else wants to work on the given problem and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which means that you will have to log in and out of no less than two accounts to carry out a particular procedure or to reach the hosting company’s support staff. In case you desire to manage a handful of domain names and each one is hosted in its own account, you will need to use even more accounts simultaneously. On top of that, it could take a considerable length of time for the provider to respond to your ticket.