A ticketing system is the most widely used correspondence channel that web hosting companies offer to their customers. It’s usually part of the billing account and is the most effective way to resolve a problem that requires a certain period of time to investigate or that needs to be escalated to a system administrator. In this way, all responses provided by either side will be kept in one location in the event that somebody else wants to work on the given problem and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which means that you will have to log in and out of no less than two accounts to carry out a particular procedure or to reach the hosting company’s support staff. In case you desire to manage a handful of domain names and each one is hosted in its own account, you will need to use even more accounts simultaneously. On top of that, it could take a considerable length of time for the provider to respond to your ticket.
Integrated Ticketing System in Web Hosting
In contrast to what you may find with lots of other hosting companies, the support ticket system that we’re using with our Linux web hosting is part of the Hepsia hosting Control Panel, which comes with all accounts. You will not need to remember several sign-in credentials, since you’ll be able to manage both your tickets and the web hosting account itself from one single location. So, if you’ve got an inquiry or chance upon an issue, you can contact our technical support staff representatives instantaneously. Our ticketing system offers a smart search functionality. This implies that even in case you’ve opened multiple tickets over the years, you’ll be able to track down the one that you need without any efforts. Plus, you can see knowledge base guidelines for fixing commonly confronted difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting packages, which goes to say that you will not need some other support platform to contact our help desk support staff – you can do this on the spot in the event that you stumble upon a predicament. Posting a new ticket requires a couple of mouse clicks and finding an older one is equally simple. Using our clever search filter, you can swiftly find any ticket that you have already opened. You can post a ticket at any point in time since our client care staff members are at your service 24x7x365 and answer in less than sixty minutes, even though it rarely takes that much to receive a reply. With Hepsia, you will have everything in one place and you can just forget about having to sign in and out of two or more platforms to fix a simple issue.