The support that you will get from your web hosting provider is really important, no matter if you have pre-sales questions and you're not a customer yet, or you've got some technical issue with an active account. Timely and accurate information about a question or a problem can save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from a genuine hosting provider and not from a reseller. If you get a hosting account through a company that doesn't own its servers and it cannot access them right away, it's likely that you will wait for a few days so as to receive an answer to your query, so your web sites may remain offline for ages. However, a company that provides various options for communication and has a technical support team that is available at any time will assist you to right away and help you reduce or fully avoid any downtime and potential losses.
24/7 Customer Support in Web Hosting
We provide you with 24/7 billing, customer and tech support for our Linux web hosting
. Even if you aren't our customer yet and you have questions, we can help you right away and give you the needed info, to give you a choice to make the best decision when you acquire a new hosting account. We're available any time, including holidays and weekends, and we provide multiple means of communication to contact us - live chat, phone, emails and support tickets. For your benefit, we now have a couple of phone numbers globally, so you'll be able to call the one which is closer to you. The max response time for your email messages and your tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for days to receive support for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get well-timed help, particularly if your site is not working as it should be for whatever reason. All of our Linux semi-dedicated hosting packages
include 24/7 customer and technical support, consequently if anything comes up, you will be able to use various ways to let us know - telephone line with several local numbers around the globe, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and general matters, which means that in case you don't have an account yet, for example, you can find more info for our solutions, or we can assist you with simpler tech issues. The other two options are for solely tech issues or anything which is more time-consuming since it's much easier follow the communication between you and our tech support crew. The warranted maximum answer time for them is merely an hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day to get support like you may need to do with other providers.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server
package that we provide features 24/7 customer and tech support, therefore if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us anytime, even holidays and weekends. For your convenience, we supply different ways of communication - phone support with several local numbers internationally, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues as it is easier to track what is going on. The maximum warranted response time for all of the emails and tickets is one hour, however it rarely takes that long to receive support. In case you obtain the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
When you purchase a dedicated server
from us, you will be able to contact us anytime using several channels and the max time that you'll need to wait for an answer is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything related to the apps that are pre-installed on your server. To get in touch with us about a tech issue, you can open a support ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any common questions or you'd like to find out about our hosting solutions before you order, you may also employ our live chat or you can call one of the local phone numbers that we have in various countries worldwide. If you need support for third-party software that you cannot install or run effectively, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.