Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Resolution Warranty

  • Each ticket that you post to our technical help and support staff will be handled within about one hour. All basic queries shall be taken care of straight away. Yet, if the support inquiry you have posted requires assistance from a capable administrator, we’ll forward the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Expert Technical Assist Service

  • We’ll be working for you 7 days a week to offer assistance and client support and also to help you with any trouble that you may have as you are controlling your virtual server. We’re able to assist you with all pre–configured programs, such as your Operating System, server administration panel (based on the VPS type) and the Online Control Panel designed solely by our company.

  • Intuitive help center
  • An Educational Help Section

  • A complete and routinely updated collection of articles is integrated into our custom–built Online Control Panel. It provides quick tips on how to execute all the common website managing duties. The Help area presents detailed how to article tutorials and step–by–step video lessons. You can access the Help section by hitting the Help or Video buttons in the top right side of each Control Panel section.