Client Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Time Guarantee

  • All your help requests will be attended to within maximum 60 minutes after the ticket or e–mail is received. If your issue needs further assistance from a server admin, we will direct the trouble ticket or the email to the person in charge, right away then leave a note to let you know that more time will be needed for discovering the optimal solution. And if you make use of our Optional Managed Services package, any of the server administration tasks included there will be carried out whenever you decide.

  • Top quality support service
  • A Top–Notch Client Support Service

  • If you require any assistance with the Online Control Panel or with any of the apps that we have preinstalled on the server for you, do contact the tech support team at any moment through the ticketing system. What’s more, in case you require assistance administering your dedicated web hosting server, you can make use of the Optional Managed Services package, that includes OS updates every week, problem troubleshooting and installation services, server monitoring and restarting procedures, data backup disk storage space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Online Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of educational articles also video versions that demonstrate all the operations that you can perform in a highly illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each section of the hosting Online Control Panel.